FAQ How do you handle confidential documents? How do I send my document to you? Can you work from my Quark/ InDesign/ Illustrator files? Can I use my interpreter to translate a document? How are prices calculated? Which languages can you translate? How long will the translation take? What's the difference between interpreting and translation? Why should I translate my documents? What level of qualification do translators have? How can I pay for services? Do I need to set up an account with OSW? A member of staff speaks the language I need to translate - why don't they do it? What about online translation tools? Is VAT included in the cost? Machine translation & Translation Memory software - what's the difference?