Client charter OSW is committed to the provision of quality language services and solutions at an honest price. We are committed to providing the best possible service to all our clients, from individuals to larger organisations, in a manner tailored to the individual needs of the client. You can also request copies of the following documents by calling our freephone number: Quality Assurance policy Recruitment policy (for the recruitment of translators and interpreters) Risk Management policy Confidentiality policy Terms & conditions download our client charter